Returns
Please reach out to us, email: sales@
Returns are accepted within 30 days of the original order date. Products must be sent back to us in new and unused condition. Refunds will be processed 3-10 business days on our receipt of your purchase and refunded to the original form of payment. If you are unable to return the product with your order number and we are unable to verify the original purchase price of the product, your refund will be in the form of a credit equal to the list price at which the product was sold. Customer is responsible for shipping charges to send the item(s) back. Original shipping and handling fees will not be refunded. Returns are also subject to a restocking fee of up to 20%.
We understand things happen please reach out to us for support, please email us at sales@kurosumi.
Domestic Shipping
Delivery times are estimates and do not include processing time, delays due to weather, or customs clearance. UPS, FedEx, and USPS are our primary carriers.
Domestic
All orders ship from Maryland, USA. Orders being sent with expedited shipping options (2-Day or Next Day shipping) that are placed by 12 noon Eastern Time, Monday thru Friday will ship the same day, subject to availability.
We offer three options for Flat Rate Shipping on all Domestic orders, see table below for Flat Rate Shipping cost. Orders may be shipped via FedEx, USPS, UPS, or DHL. You will receive carrier service and tracking information in your Shipping Confirmation Email.
| Shipping Destination | Ground | 2-Day | Next Day |
| Lower 48 States + DC | $14.99 | $29.99 | $59.99 |
| Hawaii | $30.98 | $45.98 | $75.98 |
| Alaska | $32.98 | $47.98 | $77.98 |
| Puerto Rico & Outlying Territories | $34.98 | $49.98 | $79.98 |
Processing Times
For all orders placed through KuroSumi.com, please allow up to 2 business days for handling; in most cases, we will ship your order the next day or the following business day.
International Shipments
We offer International Economy and International Priority shipping options, shipping cost is calculated based on your destination. Orders may be shipped via FedEx, USPS, UPS, or DHL. You will receive carrier service and tracking information in your Shipping Confirmation Email.
ARE THERE ANY SHIPPING EXCEPTIONS TO BEAR IN MIND?
- Delivery estimates upon checkout include a 48-hour processing time. All orders take 24 to 72 business hours to process, fill, and ship.
- We do not ship over the weekends or on federal holidays. Orders placed on Friday will be shipped on Monday.
- International shipping time may vary depending on the country and customs.
- Orders shipped by USPS to Brazil may be held in customs for up to 120 days. If your package is insured, we will re-ship your package after 120 days. If you did not insure your package, your order will not be re-shipped.
- If you are in New Zealand and choose FedEx as your carrier, your order may be shipped through UPS depending on the options available at the time of shipment.
- We are not responsible for any shipping costs incurred through the Return to Sender process (i.e. if the shipping address is input incorrectly by customer, or the package is rejected at customs).
Order Cancellation
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder maybe be cancelled anytime prior to shipping.
Refused Shipments
Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.
Address Correction
Customer is responsible for additional charges that may occur due to package interception for address changes. It is the responsibility of the customer to confirm the billing and shipping information after placing an order.
